FAQ & Acknowledgements
Great minds think alike or in this case, ask the same questions.
Jim Stretton of @js_carvings for our Damian Collection designs. Jim specializes in poly designed frames, keys and so much more! #mastercarver
Renzo! Etsy: RnzGoods for putting my designs together for our Harmony collection. Lorenzo specializes in art, keys, digital designs and so much more!
How long does shipping take: Our depot is located in Manurewa, Auckland in the North Island and standard shipping times are between 2 - 4 days to most places in the North Island. This means that if you are in the South Island or if you have a rural address your timeframes will fall outside of these estimates.*
Tracking will be sent to customers as soon as your order has been collected by the courier driver. Please remember that an order fulfillment email does not mean that your parcel has been shipped, this means that your order has been received and packed.
Shipping is during weekdays only.
Aussie shipping: We are told it can take up to 10 working days so please allow for this as well as delays due to natural disasters which seem to be happening more frequently.
*During peak periods and public holidays i.e Christmas there may be delays with delivery due to courier companies. Unfortunately, this is out of our hands. We do advise that during these peak periods, you order with this in mind.
Can I wash my playmat in the washing machine: We want your playmat to last for as long as possible so we recommend you hand wash lightly with warm water. If this does not do the trick, place in washing machine and choose the kindest cycle i.e hand wash or baby wash. We also recommend that you do not place your playmat in a dryer - air dry only.
Can I get a refund if I change my mind: We do hope this does not happen but if you do change your mind, we can offer you a store credit.
When will you have more products: Our PELE DUVET COVERS have just launched (woohoo!) and we have more new products on the way! Come follow our socials to be the first to know: @pele_baby & PELE on FB.
Where do your designs come from:
Our Harmony collection is designed here in NZ by Noeleen Tuala and our Damian collection is designed in NZ by Jim Stretton.
Do you have a physical store: No, we are run out of our home (our spare room to be exact) at this stage. Who knows what could happen in the future!
Do you ship to USA: Yes we do! We also ship to UK & France and are working on shipping to the islands.
How do we become stockists of PELE products: If you are interested in stocking PELE products, please email us on email@example.com.